Prepare the appliance before collection
Disconnect the washing machine, drain residual water and secure the drum as specified by the manufacturer. Empty, defrost and dry the fridge. Remove or safely secure loose shelves, drawers, hoses and cables.
Home appliances
Fridges and washing machines are heavy, sensitive to tilting and often difficult to move through doors or stair turns. Prepare each appliance according to the manufacturer’s instructions, measure the complete route and describe access at both addresses before booking.

Disconnect the washing machine, drain residual water and secure the drum as specified by the manufacturer. Empty, defrost and dry the fridge. Remove or safely secure loose shelves, drawers, hoses and cables.
Record width, height, depth and any reliable weight information. Measure doors, corridors, stairs, the lift and turning space. Include the carrying distance between the entrance and the nearest suitable van position.
A heavy appliance should not be carried down stairs by one person. Crew size and handling aids depend on weight, floors, clearances and whether a trolley or ramp can be used. Photos of the route help identify a safe approach.
The appliance must remain stable, in the position recommended by its manufacturer, and secured against movement. Blankets and wrap protect the finish but do not replace proper load restraint.
Reconnect the fridge only as directed by its manufacturer, especially if it was tilted during handling. Level the washing machine, connect the hoses correctly and check for leaks before normal use.
Frequently asked questions
Send the addresses, model or dimensions, known weight, floors, lift information and photos of the access route to the parking point.
It is safer to disconnect it, drain residual water and secure the drum exactly as instructed by the manufacturer.
It depends on weight and access. Stairs, narrow routes or a heavy appliance usually require a suitable crew to be agreed in advance.



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